Co-design can lead to the following results:
Innovative products and services
Users know their work better than anyone and can come up with innovative insights and ideas that a design team would never think of.
Support for the product or service among users
The participation of healthcare providers in the design process creates enthusiasm on their part, which means that they become ‘super-users’ during the implementation of the product or service and help to spread its success.
Prototyping means that flaws in the design will be noticed more quickly, reducing the likelihood of unforeseen errors later in the development process, or even after the product has been deployed. This means the product or service does not need to be withdrawn from the market. In addition, a product can be distinguished because it has ‘features’ that users really want and appreciate, unlike many technology-driven innovations that have appeared on the market. This also often means that less money needs to be spent on training materials and manuals, because co-designed products and services tend to be more intuitive in use. Or because users have already become familiar with the product or service during the development process
Although we might assume that the active involvement of users in the design process means that it takes more time than it otherwise would, there is in fact an overall time saving. This is because users sometimes spot things more quickly than designers (who do not have the benefit of experience). In addition, the number of users involved does not need to be large. Five users may be enough to generate a sufficient range of insights. After all, the purpose of co-design is not to generalize, but to gather impressions.
Better quality of healthcare and quality of life for both the care recipient and caregiver.
The healthcare products and services that we develop in this research group are designed to take account of the conditions and requirements of all those involved in their use.